Last Updated: 01.11.2024

1. Introduction

Welcome to TENWI.EU. By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully.

2. General Information

TENWI is a high-street fashion brand dedicated to empowering individuality through unique designs. Our mission includes supporting Southeast Asian craftsmanship and fostering a community of fearless self-expression.

3. Order Acceptance and Pricing

All orders are subject to acceptance and availability. Prices may vary and are subject to change without notice. We reserve the right to correct any pricing errors.

4. Payment Terms

Payment must be received in full prior to shipping. We accept various payment methods, including credit cards and other electronic payment options.

5. Shipping

We offer shipping worldwide. Shipping costs will be calculated at checkout and are the responsibility of the customer.

6. No Return Policy

As a startup brand, TENWI cannot afford the financial implications associated with returns. Here’s why:

• Cost Management: Each return incurs costs that affect our cash flow and sustainability.

• Quality Assurance: We take pride in the quality of our products and encourage careful review of product descriptions and sizing to ensure satisfaction.

• Encouraging Thoughtful Purchases: Our no return policy encourages our customers to make considered purchases, which helps us maintain a unique inventory.

• Supporting Local Craftsmanship: By minimizing returns, we can continue to support our artisans and their craft.
++ Due to these considerations, all sales are final, and we do not accept returns or exchanges. ++

7. Refund Policy

In alignment with our no return policy, we do not offer refunds on any purchases. If you receive a damaged or defective item, please contact us within 7 days of receipt, and we will work with you to resolve the issue.

8. Intellectual Property

All content on our website, including text, images, and logos, is the property of TENWI and protected by copyright laws. Unauthorized use is prohibited.

9. Limitation of Liability

TENWI is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products.

10. Governing Law

These Terms and Conditions are governed by the laws of Austria. Any disputes will be resolved in the competent courts of Vienna, Austria.

11. Changes to Terms

TENWI reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on our website, and continued use of the site constitutes acceptance of those changes.

12. Contact Information

For questions or concerns regarding these Terms and Conditions, please contact us at shop@tenwi.eu